TRAVEL, IN THE YOUNGER SORT, IS A PART OF EDUCATION; IN THE ELDER, A PART OF EXPERIENCE

Francis Bacon

Western Cape

 

Privacy Policy

COMPANY INFORMATION:

This privacy policy sets out the data processing practices pertaining to the website available at https://www.accommodation24.com (“the accommodation24.com website” or “this website”) carried out through the use of the Internet and the World Wide Web by Investrim CC. based in South Africa trading as accommodation24.com (registration number 2004/074781/23) (hereinafter referred to as “accommodation24.com”) with members JG Wiid. accommodation24.com respects your privacy. Our privacy policy is outlined below. Unless stated otherwise, all clauses in this policy apply to both registered and unregistered users of the accommodation24.com website.

ACCEPTANCE OF POLICY:

This policy is valid, binding and enforceable against all persons who access this website or any part thereof. Please read this policy carefully as by using this website you will be taken to have agreed to be bound by it. If you do not agree to be bound by the provisions of this policy, you must leave the accommodation24.com website immediately as further use will automatically bind you to this policy, notwithstanding any disagreements by you to the terms of this policy.

TYPES OF INFORMATION COLLECTED:

When you register on the accommodation24.com website we need to collect certain information about you in order to provide you with the services you have requested. This information may include, but is not limited to:

  • Full Name
  • Email Address
  • Business or Home Address
  • Employer/ Affiliated Organisation
  • Contact Telephone Numbers
  • Date of Birth
  • Reason for Accessing Site
  • Details of any Advertising/Affiliate Channel that may have referred your bussiness
  • Intended Usage of Information Requested
  • Voluntary guest reviews of accommodation establishments
  • The personal information detailed above will be collected either electronically by using cookies (as more fully described below) or provided voluntarily by you.

GUEST REVIEWS OF ACCOMMODATION ESTABLISHMENTS:

accommodation24.com may ask customers to review accommodation establishments after their stay there. These reviews will always be voluntary. By uploading, submitting or otherwise making available or contributing any content in a customer review on the accommodation24.com website, you grant accommodation24.com an unrestricted, worldwide, non-exclusive, irrevocable, perpetual, royalty-free, fully paid up, license to use, make, have made, reproduce, display, perform, publish, upload, post, modify, create derivative works from, transmit, distribute, sell, offer for sale and sub license or otherwise transfer those materials or information or their modifications, and to authorize third parties to do any, some or all of the foregoing including, but not limited to, sub licensing others to do any some or all of the foregoing indefinitely. You represent and warrant that you have sufficient rights in those materials or information to grant these rights and licenses. In addition, you choose to surrender any attribution rights to the content you submit.

In addition, by uploading, submitting or otherwise making available or contributing any content in a customer review on the accommodation24.com website you grant accommodation24.com the right to display your full name and country of origin in close proximity to the whole, part or derivation of your submitted review content anywhere on the accommodation24.com website.

E-mail Opt-Out:

If at any time you wish to have your information removed from our active databases, please contact us. You will also be able to unsubscribe at any time by clicking on the unsubscribe link at the bottom of all our email communications which will automatically remove you from the list.

You can contact us on 082 348 6070 or info@accommodation24.com.

Alternatively you can mail us at:

PO Box 40731;
Garsfontein;
0060

DISPERSAL OF INFORMATION TO THIRD PARTIES:

In addition to the policies and procedures we employ to safeguard your data, your personal data is protected by the Electronic Communications and Transactions Act, 25 of 2002. Subject to the remaining provisions of this policy, accommodation24.com will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena or applicable law or regulation.

accommodation24.com does not lease, sell, rent or disperse any information supplied by you to any third parties, except in the following circumstances:

  • If you make a reservation or booking enquiry at an establishment we will pass onto the establishment all information necessary for the reservation to be processed. This includes, but is not limited to:
    • Your first name and last name.
    • Your contact details, email address and/or phone number.
    • Your country of origin.
  • Any content provided by you concerning descriptions of regions, tourist activities or tourist events in our “wiki” pages may, at our own discretion, become publicly viewable on our website (see “wiki agreement”).
  • Any review you make on our website of an accommodation establishment, tourist activity, tourist event or geographical region may, at our own discretion, become publicly viewable on our website.

Personal information given to accommodation24.com may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management. Some of the countries to which your personal information may be transmitted may not provide the same statutory protection for your data as South Africa.

accommodation24.com shall be entitled to disclose such information to its subsidiaries and affiliates and those suppliers engaged by accommodation24.com to process data on its behalf.

accommodation24.com could, furthermore, merge with or be acquired by another business entity or organization. In that event accommodation24.com shall be entitled to share with the merging or acquiring entity some or all of your personal information (who shall not be allowed to use such personal information for any purposes other than as contemplated in this policy). accommodation24.com shall not be liable for any damage, loss or liability of whatsoever nature arising from any unintentional misuse of any information supplied to such merging or acquiring entity.

By browsing this website and communicating electronically with accommodation24.com you acknowledge and agree to our transferring and processing of personal data in this way and to the use of such information for the above-mentioned purposes.

Credit card privacy

Save as otherwise provided for in this policy, the rules, processes and procedures of Sage Pay ZA and the relevant paying bank, clearing bank and card association shall apply to all payments and transactions concluded on this website and your rights and obligations in respect of payments due to or by you shall be governed accordingly. We take all possible measures to ensure that payment with a credit card on accommodation24.com is secure.

The primary measures taken to ensure this security are as follows:

  • Credit card transactions will be acquired for accommodation24.com via Sage Pay ZA who are the approved payment gateway for Standard Bank of South Africa.
  • We do not store any credit card details on our system. We simply forward the credit card details onto Sage Pay ZA (Pty) Ltd who authorize the transaction, without storing them in our system. For more detail on Sage Pay ZA refer to https://www.sagepay.co.za
  • accommodation24.com and Sage Pay ZA use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). No credit card details will ever be sent via unsecure methods such as email. Please refer to https://www.sagepay.co.za to view their security certificate and security policy.
  • In the event that you suffer loss, damage or liability notwithstanding accommodation24.com adhering to the above primary measures, you hereby indemnify and hold accommodation24.com harmless for any loss, damage or liability of whatsoever nature arising from payments and transactions concluded on this website.

Customer Tracking:

In order to provide a better service for our customers we do reserve the right to:

  • Track your movements though this website, analyze your movements on this website through the use of 3rd party tools including but not limited to "Google Analytics", and collaborate with 3rd party tracking services including but not limited to "Google Adwords". Any collaboration with a 3rd party is done in good faith that your privacy will be adequately protected.
  • Employ the use of cookies: Cookies are small pieces of data that are stored on your local computer by your web-browser. When you visit accommodation24.com we will provide your computer with a cookie to store. This allows us to identify you on subsequent occasions when you arrive on this website. By doing so we can better tailor your browsing experience to your liking. As such, some features of the accommodation24.com website may not work correctly if you disable cookies. In some circumstances 3rd party services employed by the website, such as those provided by Google Adwords, may also use cookies to track you onto accommodation24.com in order to improve user experience and/or advertising performance.
  • Collect IP information: When you enter the accommodation24.com website, we collect your IP address. This address identifies your Internet Service Provider, but does not identify you as an individual. We may also collect your domain name address, the type of web-browsing software that you use, the type of operating system that you use and the URL of the webpage from which you came to visit this website. This information is used by accommodation24.com to improve or maintain the user’s experience on this website, and for general statistical purposes. accommodation24.com owns and retains all rights to non-personal statistical information collected and compiled by accommodation24.com.

Applicability:

This privacy policy applies to the accommodation24.com website only.

The accommodation24.com website may contain hyperlinks to or from other websites (‘linked sites’) which are not under the control of accommodation24.com or governed by this privacy policy. It is your responsibility to review such linked sites’ privacy policies and accommodation24.com shall not be liable for the breach of any such privacy policies by the owners of such linked sites. Furthermore, such hyperlinks do not imply an endorsement, agreement on or support of the content, products and/or services of such linked sites and accommodation24.com is in no way responsible for the content or the privacy and security policies employed by the linked sites.

Data Access, Accuracy & Amendments:

accommodation24.com shall use reasonable endeavours to keep all your personal information accurate. You will always be provided access to this information, and have the opportunity to have inaccuracies corrected. We shall ensure that all inaccurate or incomplete information is corrected as soon as possible.

Reasonable steps will be taken to verify your identity before granting you access to your information. If you would like your personal information to be deleted from our records, we shall ensure, on notification by you, that this is done as soon as reasonably possible.

Security:

accommodation24.com shall take reasonable steps to protect your personal information. In the unlikely event that the security of your personal information in our possession becomes compromised, we shall notify you thereof as soon as reasonably possible under the circumstances.

Changes in this policy:

accommodation24.com reserves the right to vary this policy at any time, without prior notice or justification. Any such changes will be posted on this page. You are encouraged to review this privacy policy at the inception of each session, as you will be deemed to have accepted any such changes (which shall come into effect once posted on this website) if you continue to use this website after they have been posted.

Support:

Email: support@accommodation24.com

Telephone: 082 348 6070

BOOKING TERMS AND CONDITIONS - SOUTH AFRICAN ESTABLISHMENTS

COMPANY INFORMATION:

This agreement sets out the booking terms and conditions pertaining to the website available at https://www.accommodation24.com (“the accommodation24.com website” or “this website”) owned and operated by Investrim CC. based in South Africa trading as accommodation24.com (registration number 2004/074781/23) (hereinafter referred to as “accommodation24.com”) with members JG Wiid.

ACCEPTANCE OF THIS AGREEMENT:

This agreement is valid, binding and enforceable against all persons who access this website or any part thereof. Please read this agreement carefully as by using this website you will be taken to have agreed to be bound by it. If you do not agree to be bound by the provisions of this agreement, you must leave the accommodation24.com website immediately as further use will automatically bind you to this agreement notwithstanding any disagreements by you to the terms of this policy.

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES:

accommodation24.com is a business in the South African tourism industry that markets accommodation online.

DELIVERY POLICY:

Subject to receipt of payment, requests for accommodation will be processed within one hour of receipt thereof and confirmed by way of an email to you containing a booking ID.

CANCELLATION AND REFUNDS POLICY:

Each accommodation establishment on the accommodation24.com website has its own cancellation policy. This policy shall be viewable by you during the reservation process, and is legally binding.

On receipt of a written instruction from you to cancel a reservation, any amount owed to you by the accommodation establishment in question, in terms of its cancellation policy, will be paid to accommodation24.com, whereafter we shall on-pay the received refund to you within 3 working days after our receipt thereof. Late cancellations will be subject to the terms and conditions of the relevant accommodation establishment’s cancellation policy and accommodation24.com shall not be obliged to make any payments to you in the event that you are not entitled to a refund in terms of the terms and conditions of the relevant accommodation establishment’s cancellation policy.

Refunded payments are subject to an 8% handling fee on the deposit amount, which may be retained by accommodation24.com, subject to a minimum charge of R25.00.

If a SWIFT transfer is necessary this will carry an additional R180.00 charge by accommodation24.com.

DOUBLE BOOKINGS:

In the event that an accommodation establishment accepts more than one booking reservation for the same space of accommodation over the same period of time, and at least one of these reservations is booked through accommodation24.com, the accommodation establishment will be in breach of contract with accommodation24.com. In such an event, the accommodation establishment is required in terms of the contract between accommodation24.com and the accommodation establishment to offer suitable alternative accommodation to you. If the accommodation establishment fails to do so, then accommodation24.com will do so on its behalf, or refund you in full. The aforesaid contract between accommodation24.com and the accommodation establishment stipulates that the relevant accommodation establishment shall be liable for a severe penalty where it accepts more than one booking reservation for the same space of accommodation over the same period of time. These penalties are significant enough to ensure that such breach of contract by accommodation establishments does not occur regularly.

PAYMENT OPTIONS ACCEPTED:

Payment may be made via Visa or MasterCard credit cards.

CREDIT CARD ACQUIRING AND SECURITY:

Save as otherwise provided for in this agreement, the rules, processes and procedures of Sage Pay ZA and the relevant paying bank, clearing bank and card association shall apply to all payments and transactions concluded on this website and your rights and obligations in respect of payments due to or by you shall be governed accordingly.

We take all possible measures to ensure that payment with a credit card on the accommodation24.com website is secure.

The primary measures taken to ensure this security are as follows:

  • Credit card transactions will be acquired for accommodation24.com via Sage Pay ZA Ltd who are the approved payment gateway for Standard Bank of South Africa.
  • We do not store any credit card details on our system. We simply forward the credit card details to Sage Pay ZA who authorize the transaction, without storing them in our system. For more detail on Sage Pay ZA refer to https://www.sagepay.co.za
  • accommodation24.com and Sage Pay ZA use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). No credit card details will ever be sent via unsecure methods such as email. Please refer to www.paygate.co.za to view their security certificate and security policy.
  • In the event that you suffer loss, damage or liability notwithstanding accommodation24.com adhering to the above primary measures, you hereby indemnify and hold accommodation24.com harmless for any loss, damage or liability of whatsoever nature arising from payments and transactions concluded on this website.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

COUNTRY OF DOMICILE:

This website is governed by the laws of South Africa and accommodation24.com chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as Pretoria, South Africa.

VARIATION:

accommodation24.com reserves the right, in its sole discretion, to vary this agreement or any part thereof at any time without prior notice or justification. Any such changes will be posted on this page. You are encouraged to review this agreement at the inception of each session, as you will be deemed to have accepted any such changes (which shall come into effect once posted on this website) if you continue to use this website after they have been posted.